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Expectations in the world of customer service have changed. Customers are expecting more from less and guess what? They aren't telling you. If your customers, internal and external aren't complaining, don't be complacent, because there's a new level of expectation out there and you need to know about it!

Over a high paced full day programme you will:

Learn who your competition really is – you'll be shocked. Then once you really know you’ll have an iniquitous advantage to attract and then keep their customers.
Find out the service 'magic ingredients' of the very best in the world. Michael travelled 40,000 miles, carried out 300 interviews and dedicated 2 years of his life to researching the very best customer service organisations in the world. Now you can learn the keys from the best in just one day.

Know how to apply those ideas in your organisation – at little or no cost, because the finest ideas really do create a five star impact on a one star budget!

Discover how to REALLY think like a customer, and relate to their hidden emotive needs. Which means that you will be able to adapt quickly to changing expectations and pick up opportunities which other, less customer focused, organisations miss.

Uncover the secret of the low cost high impact ideas. Think about it - just one of these ideas could be used to make you thousands!

Develop RADAR Thinking to spot problems and blitz them before they arrive which means that while others fall over you’ll step up, wow them and keep them for ever.

Know how to get referrals coming at you in droves by learning the top 3 refer-ability habits. Two make perfect common sense but the third will blow your mind with its power and simplicity.