Date: TBC

Expectations in the world of customer service have changed. Customers are expecting more from less and guess what? They aren't telling you. If your customers, internal and external aren't complaining, don't be complacent, because there's a new level of expectation out there and you need to know about it!

Over a high paced full day programme you will:

Learn who your competition really is – you'll be shocked. Then once you really know you’ll have an iniquitous advantage to attract and then keep their customers.

Find out the service 'magic ingredients' of the very best in the world. Michael travelled 40,000 miles, carried out 300 interviews and dedicated 2 years of his life to researching the very best customer service organisations in the world. Now you can learn the keys from the best in just one day.

Know how to apply those ideas in your organisation – at little or no cost, because the finest ideas really do create a five star impact on a one star budget!

Discover how to REALLY think like a customer, and relate to their hidden emotive needs. Which means that you will be able to adapt quickly to changing expectations and pick up opportunities which other, less customer focused, organisations miss.

Uncover the secret of the low cost high impact ideas. Think about it - just one of these ideas could be used to make you thousands!

Develop RADAR Thinking to spot problems and blitz them before they arrive which means that while others fall over you’ll step up, wow them and keep them for ever.

Know how to get referrals coming at you in droves by learning the top 3 refer-ability habits. Two make perfect common sense but the third will blow your mind with its power and simplicity.

You can book your place on-line right now by clicking here

Here’s what people say about the ideas which you will learn live at a Five Star Service – One Star Budget workshop.

"We used Michael's techniques and we became hotel of the year"
Stephen Deakin
General Manager
Copthorne Millennium Hotel

"… really easy… and full of inspiring ideas."
Mark Rollings
Credit Suisse

"Thank you very much - I can't wait to see the return on investment in terms of my working relationships with customers and colleagues."
Michelle Clarke
Service Delivery Manager
ADA Computer Systems Ltd

"I am currently completing Annual Appraisals on several members of my team at Virgin Atlantic Airways, and have already recommended they purchase the book to assist them with their roles as Flight Service Managers."

Sarah-Jane Carpenter
Virgin Atlantic

You can book your place on-line right now by clicking here