Sarah (watching TV): What’s that Christmas Carol they were just singing?

Christine: Sorry sweetheart I didn’t hear, what did it sound like?

Sarah: It was something about Kate Winslet.

Christine (with a stunned expression now): Kate Winslet? Are you sure?

Sarah: It sounded like, ‘Good Kate Winslet’s lass looked out….’

Brilliant! And I’m sure that Good King Wenceslas would see the funny side too as it turns out he was a very nice man if you study the whole carol and read a bit of Wikipedia.

Isn’t it funny though how we interpret what we hear (and see) to what we already believe and know?  I’ve often been misunderstood and in turn misunderstood others by making a round peg fit a square hole just because it suits me. 

Have you done the same? I’m sure you have.

Sometimes a strong belief system can serve us well but many times we can end up looking a bit irrational, arrogant or just plain daft.

Here are five simple things you can do to ensure you don’t misunderstand or you’re not misunderstood.

1)    Stop, Look and Listen.  Wise words for crossing the road and even smarter when you’re in conversation.

2)    Ask for a re-run. I like to say to people (especially my lawyer) can you explain that in layman’s terms so a daft lad like me can understand.

3)    Play back.  Replaying what you think you’ve heard is a simple and powerful way to make sure everyone is on the same page.

4)    If you disagree, listen a little more before you dive in.  Yes, patience is a virtue and yes it can save you having to eat a big slice of humble pie later.

Be Brilliant,

Michael

PS I bet you can’t think of Good King Wenceslas without thinking of Kate Winslet now! 

It’s due for publication next year and it already looks set to be a big hit.  Michael is inviting you to be part of this great new project by submitting your stories where you had to take a negative situation and Flip It into something positive and good.

If your story is used you will be credited in the book and a signed first edition will be yours on publication, with our thanks.

Send your stories and ideas to Michael’s PA, Vanessa Thompson, via email: vanessa@michaelheppell.com 

If you would like to find out more about our 'How to Be Brilliant' and 'Brilliance in Business' courses in February, then we invite you to join us on a free tele-seminar.

This special lunchtime seminar will take place on Monday 15th December at 12:30pm. The call will last a maximum of 45 minutes and will provide you with a brilliant insight of what to expect on Michael's most famous course.

To join us, simply e-mail ruth@michaelheppell.com your name and phone number with a request to say you wish to be on the tele-seminar. Then we will send you the number and entry code for the seminar.

We look forward to welcoming you on the call!