Five Star Service doesn't happen by accident. In fact the very best customer service experiences are planned, practiced and perfected.

Click on the video to hear a specially recorded audio sampler introducing you to our brand new Five Star Service programmes.

	With Five Star Service you'll learn the secrets of the best customer service organisations and how to make their ideas your own.

	You'll find out the secret of low cost high impact ideas designed to wow your customers to ensure you get noticed, remembered and referred.

	Plus you'll discover over fifty powerful Five Star Service tools and techniques to set you apart from the competition.

Five Star Service is presented by Michael Heppell the International Best-Selling Author of How to Be Brilliant, Five Star Service - One Star Budget, Brilliant Life and Flip It.

Listen as Michael uses his years of experience and world class presenting skills to get these vital messages across to you in a fun, imaginative and friendly way. Not only will you learn what to do but Michael will give you the motivation to take action and create your very own Five Star Service experiences.

Some recent testionials we've received:

"I've used Five Star Service with 70 of my top business coaches and they were blown away by the quality of the material, the ease of use and the dozens of practical applications in the programme. We all agree - Five Star Service has the Wow Factor!"

Ian Christelow
ActionCOACH

"The Five Star Service programme is a must for any business, be it large or small, just starting out or been in business for some time. If all businesses take just a little from this programme, what a better customer service experience we will all have."

Louise Sutherland
Louise Sutherland Photography

"The world would be a better place if everyone used the Five Star Service Tips."

Garry Farr
Anthony James - All About Hair

"The programme delivers all the insights of seeing Michael live - over and over again - whenever you want. Invaluable."

Andy Franklin
Franklin Chartered Accountants