Five Star Service 3 CD Set:

This is the ultimate audio programme for anyone who wants to provide exceptional five star service to their customers. With challenging times ahead, there's never been a better and more important moment to improve your levels of customer service. In this brand new 3 CD set, Michael guides you through the very best tools and techniques that will get you noticed, remembered and referred.

Based on the acclaimed, international best-selling book 'Five Star Service One Star Budget' along with new insights, Michael gives you practical advice on how to turn up the levels on your service.

Tracklistings:

CD 1

1 Introduction

2 The Service Star

3 Wee Wows

4 The Top 3 Referability habits

5 The Emotional bank Account

6 Putting on the Ritz

7 The Ritz Secret

8 99% of people are good

9 Designing fantastic Service

10 Beware the Silent Customer

CD 2

1 RADAR Thinking

2 Send cards

3 The customer is always right – not

4 Feel Felt Found

5 What’s in a smile?

6 One chance to make a first impression

7 I honestly don’t care about your problems

8 Empowering service

9 Creativity gives better service

10 It’s not what you say

11 Your best friend – the awkward customer

12 Building a customer service brand

13 Prepare for and relish competition

CD3

1 Be individual – encourage individuals

2 Voicemail

3 The difference between one some all and many

4 Super scripts

5 Telephone service

6 Advanced telephone service

7 What’s in a name?

8 Hills and valleys

9 Ring the bell

10 Heroes and spanners

11 Who’s your competition?

12 Speed it up

13 Heads Up

14 Call to Action

Order Your Copy

1.) You can order your copy by clicking here

2.) Or go to our on-line shop to see our brilliant 'Five Star Service' offers by clicking here